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Import Order items are products that we do not currently have in stock, but are in the process of being imported.

Factory Order items are products that we do not currently have in stock, but are available to be imported from the manufacturer. Factory Orders are offered with a discount and are then handled as an Import Order.

By placing an order, you are purchasing the item now and it will ship as soon as it becomes available. You will receive a notification when the item(s) are expected to arrive. For U.S. customers, you can add items to this order at any time to enjoy Free Shipping on orders of $99.99+.

We will keep estimated arrival dates updated as we receive new information from the manufacturer. However, arrival dates are estimates and may change due to manufacturing, freight, customs, or other factors outside our control.

Please see our Import Order page for more details.

New / Unused

Shipping within the United States and U.S. territories is provided by USPS, UPS, and FedEx.

For orders shipped within the contiguous United States, all in-stock items listed with Free Shipping and orders valued at $99.99 or more qualify for Free Shipping! 

We aim to ship orders by the next business day and always strive to provide the best service possible. Please note, we do not normally ship items on weekends or public holidays.

Once your order has shipped, a confirmation email with tracking information will be sent to the email address you provided.

Please see our Shipping Policy for more details or information on shipping to Alaska, Hawaii, U.S. Territories, and PO Boxes.

We are partnered with Shopify to provide a safe and reliable international shopping experience for all customers.

Due to the complexity of international shipping we are not able to provide any estimates on local taxes or customs fees. It will be your responsibility to pay any required taxes or customs when your item arrives.

International shipping is provided by UPS and USPS with calculated shipping rates for the best possible price available for the items you order. Available shipping options will vary based upon your location and the items ordered. 

View detailed information on International Orders here.

We have a 30-day return policy for all items sold as new.

We offer an extended return window for the Holiday Season. Any items purchased between November 1st and December 31st are eligible for return until January 31st.

Please see our Return Policy for more details.