Import Order Information
Import Order items are products that we do not currently have in stock, but are in the process of being imported. Our Import Orders include no charge up front - we only send an invoice for the item when we have confirmed that we are about to receive it. We greatly appreciate customers taking the time to Import Order items as it helps us know that you want an item and lets us order accordingly.
Import Order Experience
By placing an Import Order you are agreeing to purchase the item when it becomes available. You will receive a notification when the item(s) are about to arrive. For U.S. customers Free Shipping is provided for any additional items you add to your order during this time. We aim to ship Import Orders the same day we receive them.
Availability Estimates & Product Details
We are only able to provide a limited estimate on when Import Order items will become available. Availability dates and prices are estimates only and subject to change from the manufacturer. The product pages are regularly updated with the latest availability estimates and product details. We will not be able to provide any more information than what we already share.
Import Order Shipping
Import Order items are available to ship with either USPS, UPS, or FedEx. You can let us know how you would like your order shipped, or we will provide the most cost effective tracked shipping option available.
We will send a notification when the item(s) are about to arrive. Free Shipping is offered to U.S. customers for any additional items you add to your order during this time.
Free Shipping (USA Only)
Want to receive Free Shipping?
- Free Shipping is available to U.S. customers on orders of $99.99+
- Bronze Rewards Members enjoy Free Shipping at $89.99+
- Silver Rewards Members enjoy Free UPS Ground Shipping at $89.99+
- Gold Rewards Members enjoy Free UPS Ground Shipping at $79.99+
If you add to your order and qualify for Free Shipping then we will refund any shipping costs.
Holding an order
If you are looking to combine separate orders or save on shipping, then we are happy to hold any order for up to 180 days. We will ship your order whenever you choose, or after 180 days has passed.
When your order arrives, full payment is required for us to hold your order. Held orders can be cancelled at any time, but cancellations 5 days or more after payment has been made can only be refunded as store credit.
If your order later qualifies for Free Shipping then we will refund any shipping costs on your original order.
Rewards Members
Rewards Credit will be provided according to your Rewards tier and the Rewards Policy in effect at the time your order is fulfilled.
