Requested Item Information
Items that are listed as Available to Request, Available to Order from Factory, or Available to Join Wait List are products that we do not currently have in stock, but are able to order. Requesting an item involves no charge up front - we only send an invoice for the item when we have confirmed that we are about to receive it. We want to be able to stock all the items that you are interested in and greatly appreciate customers taking the time to request items.
Requested Item Experience
By placing a Requested Item order you are asking us to order an item from a manufacturer or distributor and agreeing to purchase the item when it becomes available. You will receive a notification when the item(s) are about to arrive. For U.S. customers Free Shipping is provided for any additional items you add to your order during this time. We aim to ship Back Orders the same day we receive them.
Requested Item Availability
Items listed as Available to Request are expected to be available to order from a manufacturer or distributor with stock in the U.S. If your item is not available then we will let you know and you can choose whether you would like to wait for your item to become available as a Back Order, or if you'd prefer to cancel your order.
Request from Factory Availability
Items listed as Available to Request from Factory are expected to be available to order directly from a manufacturer. These items will be added to a regular import order that occurs several times per year. If your item is not available then we will let you know and you can choose whether you would like to wait for your item to become available as a Back Order, or if you'd prefer to cancel your order.
Wait List Item Availability
Items listed as Available to Join Wait List are products with limited availability that will involve a wait time before fulfillment. We are only able to provide a limited estimate on when these items will become available. Items listed with a short Estimated Time of Arrival (ETA) are expected to become available soon. Items with a distant or To Be Determined (TBD) ETA will involve a prolonged wait.
Availability dates and prices are estimates only and subject to change from the manufacturer. The product pages are regularly updated with the latest availability estimates and product details. We will not be able to provide any more information than what we already share.
Shipping for Requested Items
Requested items are available to ship with either USPS, UPS, or FedEx. You can let us know how you would like your order shipped, or we will provide the most cost effective tracked shipping option available.
We will send a notification when the item(s) are about to arrive. Free Shipping is offered to U.S. customers for any additional items you add to your order during this time.
Free Shipping (USA Only)
Want to receive Free Shipping?
- Free Shipping is available to U.S. customers on orders of $99.99+
- Bronze Rewards Members enjoy Free Shipping at $89.99+
- Silver Rewards Members enjoy Free UPS Ground Shipping at $89.99+
- Gold Rewards Members enjoy Free UPS Ground Shipping at $79.99+
Holding an order
If you are looking to combine separate orders or save on shipping, then we are happy to hold any order for up to 180 days. We will ship your order whenever you choose, or after 180 days has passed.
You can let us know how you would like your order shipped, or we will provide the most cost effective tracked shipping option available. If your order later qualifies for Free Shipping then we will refund any shipping costs on your original order.
Full payment is required for us to hold your order. Held orders can be cancelled at any time, but cancellations made after 5 days can only be refunded as store credit.
Rewards Members
We want to thank Rewards Members for taking the time to place a Request Item order. We will treat all Requests like placing a Back Order - which currently offers up to 5% Rewards Credit, as well as a Free UPS Ground Upgrade* for Silver & Gold tier Rewards Members.
Rewards Credit will be provided according to your Rewards tier and the Rewards Policy in effect at the time your order is fulfilled.
