International Return Policy
International Returns
We have a 30-day return policy for all items sold as new. Items must be returned within 30 days of delivery.
We offer an extended return window for the Holiday Season. Any new and unused items purchased between November 1st and December 31st are eligible for return until January 31st.
Received Wrong Item
If you receive the wrong item, we will provide a prepaid return label and exchange the item free of charge after receipt of the returned item. The incorrect item must be returned in the same condition it was received, including all original packaging, accessories, manuals, and included components.
Received Damaged Items
If you receive an item that is damaged during shipping, we will provide a prepaid return label and exchange the item free of charge or issue a refund after receipt of the returned item.
Please document and retain the original shipping materials, including the shipping box and packaging, so that a claim can be filed with the shipping service. The item and packaging materials must be retained in the condition received, where applicable, until the claim process has been completed.
This policy does not apply to cracks in display cases or small defects in the finish of products as this is not covered by manufacturer warranties.
Defective on Arrival
If you receive an item that appears to be defective upon arrival, please notify us within 14 days of delivery. We will work with you to troubleshoot the situation and may request photos, videos, or additional information to help determine the cause of the issue. If the item is confirmed to be defective due to a manufacturing issue, we will provide an appropriate solution, which may include troubleshooting assistance, replacement parts, an exchange, or refund.
Items that have been used beyond reasonable inspection and testing, show signs of wear, damage, modification, misuse, or abuse, are not returned in the condition received, or are found to be different from what was originally sent will not qualify as defective upon arrival.
If a returned item is tested and found to be operating normally, or if the reported issue cannot be reproduced, the item will not be considered defective under this policy. In these cases, the return may be subject to the terms, shipping costs, and restocking fees outlined in the applicable return section.
Defective During Normal Use
If an item becomes defective during normal use, we recommend contacting the manufacturer to inquire about repairs or replacement. Most manufacturers offer a limited warranty period.
If you would like assistance from Amanda's Hobbies with a warranty-related issue, please notify us within 14 days of delivery. After this period, warranty assistance should generally be directed to the manufacturer. We will work with you to troubleshoot the situation and, if the item is confirmed to be defective, we will provide an appropriate solution to help get your item operating correctly.
Any return shipping costs for items sent for repairs, inspection, or warranty service will be the responsibility of the customer. If the item is found to be different from what was originally sent, or if there is evidence that the issue was caused by modification, misuse, abuse, or damage occurring after delivery, the item will not qualify for warranty assistance through Amanda's Hobbies.
All Other Return Reasons
For all other returns, the item must be returned in the same condition it was received — new, unused, and in its original packaging. Products that have been assembled, installed, raced, modified, show signs of use, or are otherwise not in a new and resalable condition may not qualify for return under this section.
Please note that original shipping costs and return shipping costs are non-refundable. This includes any shipping cost incurred if you received free shipping.
We offer either store credit for the value of the return or a refund to the original payment method with a 10% restocking fee applied.
Upon receipt of the return, the item will be inspected and the refund amount will be determined based on its condition. If the item is not in a new and resalable condition, an additional 20% restocking fee may be applied at our discretion.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like liquids, perishable goods, or hazardous materials. Please contact us if you have questions or concerns about your specific item.
Used Items
Returns are not accepted on items sold as used as all sales are final.
Gift Cards
Returns are not accepted on gift cards as all sales are final.
Individually Sold Display Cases
We know how important it is for our fellow hobbyists to have that perfect collection which is why we offer a variety of replacement display cases for sale. We do not accept returns for display cases damaged during shipping. However, if you provide the required documentation, we can assist with the shipping claim process and may provide store credit for the value of the damaged display case once documentation requirements have been met.
Return Process
To start a return, please contact us and let us know the reason for your return request and provide the order number or proof of purchase.
If your return is accepted, we will provide return instructions. A prepaid return shipping label will only be provided when required under this return policy. Any items sent back to us without first requesting and receiving return authorization will not be accepted.
Upon receipt of the return, the item will be inspected and a refund issued based upon its condition. If the item is not in new condition, an additional restocking fee may be applied at our discretion.
For returns where the original and return shipping costs are non-refundable, these will be deducted from the refund.
We reserve the right to reject returns that do not conform with the return policy. This includes returns sent without prior authorization.
Rewards Program
When returning an item for a refund, any rewards credit issued for the item will be deducted from your rewards balance. If the rewards credit has already been spent then the amount will be deducted from the refund.
Refusing Delivery
Please follow our return policy if you would like to return an item. For items that are refused they will be treated like a return after being received and inspected for damage. Both the original shipping and return shipping costs are non-refundable, this includes the shipping cost incurred if you received free shipping.
A refund to the original payment method with a 20% restocking fee will be applied.
Refunds & Store Credit
We will notify you once we have received and inspected your return. Refunds to store credit will be processed and issued immediately. For refunds to the original payment method the funds should be processed within 10 business days.
If more than 15 business days have passed since we’ve approved your return, please contact us.
Thank you,
The Amanda’s Hobbies Team